We got home the other night and there was a message on our answering machine:
This is [garbled] from "Dr. X's" office. Your insurance company has approved your prescription for Vioxx. You can call your pharmacy to arrange for pickup. Also, the doctor wanted me to tell you he spent 17 minutes with your insurance company in order to get approval. If you have any questions, please call our office.
Yes, as a matter of fact, I did have some questions. There were a few problematic things about this message. First, I didn't remember having a prescription for Vioxx, a fairly new and powerful anti-inflammatory. Last Spring my endodontist tried to prescribe it for the pain I had after a root canal. But my insurance company refused to authorize it.
I remember how surprised I was when the pharmacist informed me of this. It was my first pharmaceutical refusal--ever. I assumed my insurance was the best my meager salary could buy. It never occurred to me they had their limits. I was shocked and mistaken. Case closed. After paying for a few overpriced tablets out-of-pocket, I decided to stick with an over-the-counter analgesic. I was sure this had nothing to do with my latest Vioxx message.
The doctor's office had obviously made a mistake when they called me. I had recently seen a Dr. X, but was this the same Dr. X I had seen? There were many doctors with that last name in the phone book. The message giver had left no phone number and no first name to confirm. What should I do? If this prescription wasn't for me, then someone in pain was waiting for it.
Finally, no matter who this Dr. X was, it was unsettling to know he had made his co-worker inform me that he had overspent seventeen whole minutes advocating for a patient in pain. That was most painful for me to hear.